Q. I requested an article but when I look in my account the status is “cancelled.”

You will always get an email explaining why your request was not filled. Some reasons may include:

• We've exhausted all possible options to get the article
• The fee associated with getting the book is above our maximum -or-
• We can't track down the article from the citation information provided.

You can also call the interlibrary loan department at 610-436-2380.